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To see our best rates and book your stay, complete the following steps:

  1. Choose a location
  2. Select the check-in and check-out dates
  3. Choose the room type that suits you best and click on "show rates"
  4. Add the number of beds/ rooms and the number of guests and select a rate: Flexible or Non-refundable (if available)
  5. Click on book now, add your personal info, and pay
 * Once you complete the booking you will receive a confirmation email *

OTA Reservations(Booking, Expedia, Airbnb):

To change or cancel your reservation, please send the request through the platform/OTA where you booked. Once our team receives the request, we will be able to respond to it as soon as possible. * Please remember that changes and cancellations are subject to the conditions of the rate you booked. You can find the specific conditions in your confirmation email.


Reservations made on our website:

Fill the form below:
*Please remember that changes and cancellations are subject to the conditions of the rate you booked.

Submitting this form does not guarantee that your request will be approved. Requests wil reviewed by our team and responded to as soon as possible.

-Flexible reservations: Cancellation free of charge up to 72 hours before check-in
-Non-refundable reservations: No refunds will be issued for cancellations or no-shows
*You can find the specific conditions in your confirmation email

The Monkey Membership is an exclusive travel membership offering up to 30 consecutive days of stay with a 35% discount on our flat rate at Mayan Monkey Hotel locations in Cancun, Tulum, and Los Cabos. please click here
Terms and Conditions for The Monkey Membership

For bookings over 12 guests, please click here

Yes, we have a luggage room at the front desk and it is free during the day of your check-in and check-out. For additional days, rates will apply. >

Cancun: We do have a private parking lot and it’s free of charge, however, it is subject to availability. Once you arrive at the hotel, please ask the front desk team for a parking permit to display in your car.

Tulum: We have a few parking spots available right in front of our door, however, they are subject to availability.

Los Cabos: At the time, we do not have parking available, however, there are a few paid parking lots located in the surrounding areas.

There are many ways to find out about our daily programming. Visiting the front desk, checking out our activity board, and checking our Instagram accounts are recommended.

To secure a lower bed, please contact the front desk of the location directly. Due to their popularity, lower beds can be secured for an additional charge and are subject to availability.

The front desk is available 24/7.

Check-in begins at 3 pm. If you arrive earlier, you can drop your bags in our luggage room and begin to enjoy our pool, co-working space, and bar.

If you will arrive between 11 pm and 6 am, please email the front desk so we can keep your booking at: cancun@mayanmonkey.com (Cancun) or tulum@mayanmonkey.com (Tulum).

Check-out ends at 12:00 pm. Late check out might be possible but it’s subject to availability and includes an additional charge.

The late check fee is$5 usd and it covers from 12 to 2 pm.

The minimum age required to enter the hotel is 18 years old for all guests as the experience is designed for adults only. Fortunately, many hotels in the area are family-friendly.

Cash, credit, or debit cards are accepted for reservations made through our website and for payment of additional services and products. Sorry, we do not take AMEX.

Front Desk Open 24 Hours

For general inquiries please contact the location’s front desk at:

Cancún: +52 998 688 6448
Tulum: +52 984 122 1301
Los Cabos: +52 624 143 4561
Isla Mujeres: +52 998 108 0495

You can also reach out to our support team at support@mayanmonkey.com or through WhatsApp.
(Monday through Friday 10 am- 7 pm)

For marketing-related questions and brand partnerships please contact us at info@mayanmonkey.com