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Reservations · rates · front desks open 24 hours in our 4 locations
Reservations & Rates
I want to book a bed / room
- Pick your destination: Cancun, Tulum, Los Cabos or Isla Mujeres.
- Choose your dates and the type of bed or room you want.
- Check real-time availability and rates on our booking engine.
- Fill in your details and confirm your reservation.
- Get your confirmation by email — see you soon!
Best rate guaranteed when you book directly with us.
Check availabilityChanges & cancellations
I want to change or cancel my reservation
OTA reservations (Booking, Expedia, Airbnb)
If you booked through Booking.com, Expedia, Airbnb or another online travel agency, changes and cancellations must be requested directly through that platform.
- Flexible rate: free cancellation up to 24–48 hours before check-in, depending on the platform's policy.
- Non-refundable rate: no changes or cancellations allowed once booked.
Reservations made on our website
Special rates & discounts
Pay less, vibe more
Group rates
Traveling with friends or planning an event? Ask us for a custom group quote.
FAQs
Frequently asked questions
Is there a luggage room?
Yes, all our properties offer free luggage storage before check-in and after check-out.
Is there parking?
Parking availability varies by property — ask our front desk team for details specific to your destination.
What time do activities happen?
Our activities schedule is posted daily at the front desk and shared in our guest WhatsApp group.
Is there a bottom bed?
Yes, our dorm rooms include bottom-bunk options — request one when booking, subject to availability.
What time is the front desk open?
Our front desks are open 24 hours a day at every property.
What time is check-in?
Check-in starts at 3:00 pm. Need an early check-in? Email us at reservations@mayanmonkey.com.
What time is check-out?
Check-out is at 12:00 pm.
How much does a late check-out cost?
Late check-out fees depend on availability — ask our front desk for current rates.
Is there a minimum age to stay?
Yes, our properties are adults-only — minimum age to stay is 18.
What payment methods do you accept?
We accept cash and most major credit/debit cards. We do not accept American Express.
How do I cancel or modify my reservation?
See Changes & cancellations above for full details.
Contact us · Front desk open 24 hours
Talk to a monkey
Los Cabos
+52 624 143 4561
Isla Mujeres
+52 998 108 0495