All the answers you need!


Contact us or call us at:


Cancellations must be made at least 48 hours prior arrival. You must contact our hostel as soon as possible. For more information please send an email or call us.

Read our cancellation and refund policy, which explains everything you need to know about cancelling a booking and your eligibility for a refund.

If you've booked through our website you can amend it by getting in touch with the hostel directly at least 48 hours prior your arrival (subject to availability). If you´ve booked through Hostelworld/Expedia/ or booking you must require the change within these extranets.If you´ve booked through booking with a non-refundable rate, you won´t be allowed of any changes. If your rate requires change, you must pay for the correct amount.

Yes you can! We do accept credit or debit card to guarantee your booking. (Except American Express).

Yes, you can pay cash (dollars, euros and pesos) at check in. Just bear in mind you'll need a debit or credit card to guarantee your booking.

Don't worry; just send us an email or call at:

Please go to our group bookings page.

We'll always try our best to put you and your friends in the same room. Make sure you get in touch with us before your arrive. Send an email or call us.

Breakfast is included as long as you book on our website.


Check In starts at 3pm Checkout is at 12 pm If for any reason there is any delay or inconvenience, please contact the hostel as soon as possible.

Yes! in case your arrival is after 12 am, please call our frontdesk or send an email 24 hours before your arrival.

Yes, please ask at frontdesk for any help.

All our hostels are open 24 hours a day, 365 days a year.

Cabo: // +5216241434561
Tulum: // +5219841221301
Cancun: // +5219986886448

Facebook: Mayan Monkey
Instagram: @Mayanmonkeyhostels
Twitter: @mayan_monkey
Whatsapp: +5219841221301

Only 10 usd per hour.

We'll look after your bags while you're staying with us. One night: no cost Two to three nights: 5 USD per day From the fourth day: 3 USD per day



All of our private rooms, shared rooms, double rooms and suites comes with towels. You will receive it at check in.

Shared dorms are single, and in private rooms you can get double (Cabo only).

Sorry, you can't bring pets into our hostels.

Yes you can, but we recommend you let the hostel reception team know if you're expecting a delivery. We don't accept responsibility for lost or damaged packages.

Yes, we supply all your bedding.

You can get a day pass which provide you access to the pool and bar or through a party.

We have free lockers in all of our rooms. You could bring your own padlock or buy one at frontdesk. In private rooms you have a closet.

We have a range of activities organized in all our hostels, you can check it out here: web pages send an email or call at:
Cabo: // +5216241434561
Tulum: // +5219841221301
Cancun: // +5219986886448