FAQS

Read our cancellation and refund policy, which explains everything you need to know about cancelling a booking and your eligibility for a refund.

If you've booked through our website you can amend it by getting in touch with the hostel directly at least 48 hours prior your arrival (subject to availability). If you´ve booked through Hostelworld/Expedia/ or booking you must require the change within these extranets.If you´ve booked through booking with a non-refundable rate, you won´t be allowed of any changes. If your rate requires change, you must pay for the correct amount.

Yes you can! We do accept credit or debit card to guarantee your booking. (Except American Express).

Yes, you can pay cash (dollars, euros and pesos) at check in. Just bear in mind you'll need a debit or credit card to guarantee your booking.

Don't worry; just send us an email or call at:

Cabo: loscabos@mayanmonkey.com / +5216241434561

Tulum: tulum@mayanmonkey.com / +5219841221301

Cancún: cancun@mayanmonkey.com / +5219986886448

Please go to our group bookings page.

We'll always try our best to put you and your friends in the same room. Make sure you get in touch with us before your arrive. Send an email or call us at:

Cabo: loscabos@mayanmonkey.com / +5216241434561

Tulum: tulum@mayanmonkey.com / +5219841221301

Cancún: cancun@mayanmonkey.com / +5219986886448

Yes, continental breakfast is included as long as you book on our website.