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BOOKING

Make sure you check our cancellation policy first.

Read our cancellation and refund policy, which explains everything you need to know about cancelling a booking and your eligibility for a refund.

If you've chosen to pay for your booking when you arrive, you can amend it by getting in touch with the hostel directly. If you paid for your booking in advance, it's non-refundable and cannot be cancelled but can be amended.

No. You'll need to have a credit or debit card to guarantee your booking.

Yes, you can pay cash at check in. Just bear in mind you'll need a debit or credit card to guarantee your booking.

Don't worry; just send us an email at (mayan monkey mail).

Please go to our group bookings page.

We'll always try our best to put you and your friends in the same room. Make sure you get in touch with us before you arrive to make sure.

ARRIVING AND CHECKING IN

Check-in is any time from 15:00 and check-out is before 12:00. Our reception\'s open 24 hours a day, just in case you want to drop off or leave your luggage.

Sure. Our reception\'s open 24 hours a day. Just give us a ring so we know you\'re still coming.

Yes.

All our hostels are open 24 hours a day, 365 days a year.

Go to our contact us page.

You can late check out for only 3 usd cost.

We\'ll look after your bags while you\'re staying with us.

Take a bus directly from the airport to downtown Cancun: it’s a 25 minutes ride, plus another 2 minutes walking from the bus station to Mayan Monkey front door. Other option is to grab a taxi or shared shuttle from the airport (an approximately 15-minute drive).

HOSTEL SERVICES

All of our private single, twin and double rooms come with towels. You will receive it at front desk along with your linen.

The beds in our dorms are single, and the beds in private rooms are double.

Sorry, you can't bring pets into our hostels.

Yes you can, but we recommend you let the hostel reception team know if you're expecting a delivery. We don't accept responsibility for lost or damaged packages.

Yes, we supply all your bedding.

No.

We have free lockers in all of our rooms. You can bring your own padlock or buy one at reception.

We have a range of activities organized in all our hostels you can check it in our web pages